Pre-accreditation Support and Advice
General practice accreditation was established to promote a culture of quality and safety in Australian general practices. Achieving independent accreditation against the Standards shows patients that a general practice is serious about providing high quality, safe and effective care to standards of excellence determined by the general practice profession.
South Eastern Health Providers Association can support your practice to achieve accreditation or re-accreditation. SEHPA Members have access to telephone and email support for any accreditation issues.
Onsite visits can be provided to assist with any aspect of the accreditation or reaccreditation process, including a gap analysis through a pre-accreditation checklist, interpretation of the standards and compliance and implementation assistance.
For more information on the accreditation support packages available please click here to contact SEHPA or phone 1300 473 479.
A policy and procedure manual for your primary health practice provides the constancy necessary to deliver services in an efficient and logical manner. For general practice accreditation a policy and procedure manual is a key document to demonstrate how your practice meet particular standards, criteria and indicators required for accreditation.
South Eastern Health Providers Association (SEHPA) has a Policy and Procedure manual template, designed for practices in Australia. It must be adapted and changed to make it relevant to your individual practice situation and state/country.
SEHPA’s Policy and Procedure manual template and associated templates have been widely used and valued across Australia for many years. With the recent changes in government funding this resource can no longer be provided free of charge. As a result the cost for this quality resource is now $275 GST inclusive for SEHPA members ($330 GST inclusive for SEHPA non-members).
Click here to purchase the Policy and Procedure manual template.
For more information on the Policy and Procedure manual or available support please click here to contact SEHPA or phone 1300 473 475.
Infection Prevention and Control Advice and Training
Effective infection prevention and control is central to providing high quality health care for patients and a safe working environment for those employed in primary health care settings. SEHPA has developed practical tools, resources and information that can be used in a range of health care settings, to help implement an effective approach to infection prevention and control.
SEHPA Training’s infection control training is relevant to the duties performed by staff in a primary care setting and will ensure staff understand the various infectious agents, their modes of transmission, appropriate work practices for infection prevention and control, and what personal protection is required and when to use it.
For more information on the infection control services available please click here to contact SEHPA or phone 1300 473 472.
Vaccine Storage Audit, Fridge Logging, Advice and Training
Logging a vaccine fridge temperatures and auditing of the vaccine management system should form part of a practice’s routine quality assurance and risk management process.
It is recommended that vaccination service providers carry out an audit of their vaccine storage and management system at least once every 12 months and more frequently where problems have been identified.
If you would like to arrange logging of your vaccine fridge and an audit of your vaccine management system please click here to contact SEHPA or phone 1300 473 479.
Responding to Medical Emergencies Guide and Training
The Responding to Medical Emergencies Guide was developed to assist non-clinical staff identify, respond and prioritise urgent medical matters. The guide and completion of the training will demonstrate how your practice complies with the RACGP Accreditation standard 1.1 Access to Care.
The training to accompany the Responding to Medical Emergencies resource assists non-clinical staff to remain within their scope of practice when dealing with a patient or carer in a medical emergency. The training focuses on the communication skills necessary when dealing with a medical emergency such as active listening skills.
The training also refers to the meaning of triage for non-clinical staff and how to use the resource to assist in information collection and correct referral to a clinical staff member to advise on how to prioritise the emergency.
For more information on the Responding to Medical Emergencies Guide and training please click here to contact SEHPA or phone 1300 473 479.
Primary Health Care Nurse Orientation and Support
Nurses can work effectively and collaboratively with GPs to deliver a range of primary health care services. They play a key role in health promotion and chronic disease education and support. Practice Nurses can provide a broad range of clinical services, such as immunisations, wound management and preventive health assessments.
SEHPA provides support and training for Practice Nurses on the primary health care sector and the potential activities a nurse can undertake to provide valuable support as part of the practice team and enhance the provision of primary care services.
For more information on training available for Practice Nurses or resources and support packages click here to contact SEHPA or phone 1300 473 479.
Immunisation – Practice Systems, Data Management and Reporting
SEHPA supports immunisation providers to enhance the quality of immunisation services and improve immunisation rates in the South Eastern Melbourne region.
Education and support is available to General Practitioners and practice staff on vaccine storage, accessing the General Practice Immunisation Incentive Program (GPII) and ACIR reports. GPs, practice nurses, other health care providers and practice staff on all aspects of immunisation including: vaccine storage; accessing the General Practice Immunisation Incentive Program (GPII) and ACIR reports; increasing immunisation rates. SEHPA members have access to support and advice in regard to cleaning up their immunisation data, utilising ACIR forms and reports and assistance accessing the ACIR website.
Onsite visits are available to review the vaccine storage process and to leave a temperature logger in your vaccine refrigerator to record changes in temperature for 7-10 days. This will help to produce a refrigerator map specific to your fridge. Results and corrective action advice are provided as required.
Resources to assist with the delivery of an effective immunisation program include:
Australian Immunisation Handbook – 10th edition
Provides clinical advice for health professionals on the safest and most effective use of vaccines in their practice. This handbook has been updated in June 2015.
Storage Guidelines: Strive for 5
Provides information and advice on vaccine storage management. It has been written to assist all Australian immunisation service providers.
For more information on immunisation, resources and support contact SEHPA by email at firstname.lastname@example.org or phone 1300 473 479.